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How We Handle Your Account Information

We collect and store the information needed to run your account, process bKash, Nagad and Rocket payments, and keep your wallet secure. This policy explains what we gather, how we use it, and the choices you have.

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99xo How We Handle Your Account Information
DATA SECURITY

How We Protect What You Share

Account passwords are hashed before storage. Payment instructions move through encrypted channels between your bKash, Nagad or Rocket app and our system. Session tokens expire after inactivity, and we log login attempts to flag suspicious patterns. Below are the specific measures we take to keep your information secure and private.

Encryption and Storage

We encrypt sensitive fields such as transaction records and personal identifiers both in transit and at rest. Database access is restricted to operations and security staff, and we run regular audits to ensure no unauthorized queries occur.

Cookie and Tracking Control

Essential cookies remember your login session and language choice. Analytics cookies help us understand which pages are visited most and where players encounter errors.

Data Retention and Deletion

Active account records and payment history stay accessible while your account is open. If you close your account, we archive the data for the period Bangladesh financial regulation requires, then anonymize or delete it.

Third-Party Sharing

We do not sell or rent your personal information. Payment processors such as bKash, Nagad and Rocket receive only the transaction amount and reference needed to complete the transfer.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about this policy, want to see what information we hold, or need to update or delete your account details, our support team handles privacy requests directly. We respond to data requests within a few business days and walk you through the verification step before making changes.

Live Chat Open the chat window from any page while logged in and ask for the privacy team. We verify your account, answer your question, and process corrections or deletion requests on the spot when possible.
Email Support Send your data request or privacy question to our support email. Include your registered mobile number so we can match your account, and we will reply with next steps or the information you requested.
Account Settings Log in and visit account settings to change your email, update your mobile number, or review active sessions. For deeper requests such as exporting all your data or closing your account permanently, contact the team directly.

Privacy Policy Questions

We collect your mobile number, email address and a password you create. Device information such as IP address and browser type is logged for security. Payment details stay with bKash, Nagad or Rocket; we only record transaction amounts and timestamps.

Yes. Contact support through live chat or email, verify your account, and request a data export. We will send a file containing your registration details, transaction history and session logs within a few business days.

Active records remain accessible while your account is open. If you close the account, we retain transaction history for the period Bangladesh financial rules require, then archive or anonymize it. Contact us to request early deletion where regulation permits.

Game studios receive anonymized session data for fairness checks, not your name or payment details. We do not sell information to advertisers. Payment processors see only the amount and reference needed to complete bKash, Nagad or Rocket transfers.

Log in and visit account settings to change your email or mobile number. We send a verification code to the new contact to confirm ownership. For deeper changes such as resetting your password or removing old sessions, contact support directly.

Essential cookies store your login session and language preference. Analytics cookies track page visits to help us fix errors. You can disable non-essential cookies in your browser settings; the core account and wallet features will still work, though you may log in more often.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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